Frequently Asked Questions
Frequently Asked Questions
Have a question? You’re not alone! Below you’ll find the most common questions about NailHero™, our product, and your order.
🛍️ Product
What is NailHero™?
NailHero™ is an advanced nail care serum designed to restore the look, feel, and health of your toenails. Whether you’re dealing with thick, yellow, brittle, or damaged nails — NailHero™ helps visibly improve their condition in as little as 7 days.
Is it safe to use?
Yes! NailHero™ is dermatologically tested, gentle on skin, and safe for daily use. It contains no harsh chemicals or parabens.
How do I use NailHero™?
Simply apply the serum twice a day to clean, dry nails — once in the morning and once before bed. For best results, be consistent for at least 4 weeks.
Can I use it on fingernails too?
Absolutely. While it’s most often used on toenails, NailHero™ works effectively on both toenails and fingernails.
🚚 Shipping & Delivery
Where do you ship from?
We ship directly via USPS, UPS, or FedEx, depending on your location.
How long does delivery take?
Orders typically arrive within 2–7 business days. You’ll receive a tracking link as soon as your order ships.
Do you ship internationally?
Currently, we ship to the United States only, but we’re working on expanding to Canada, Australia, and more. Stay tuned!
📦 Orders & Returns
How do I track my order?
After checkout, you’ll receive a tracking link by email. You can also track your order anytime via our Track My Order page.
Can I return my order?
Yes. We offer a 30-day satisfaction guarantee. If you're not happy, email support@getnailhero.com and we’ll help you with a return or exchange.
My order arrived damaged — what now?
We’re so sorry to hear that! Please contact us within 7 days of receiving it and send us a photo. We’ll send a replacement immediately.
💳 Payments & Billing
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and more — all securely encrypted for your safety.
Is my payment information secure?
Absolutely. Our website is SSL-encrypted and PCI-compliant, ensuring your data is fully protected.
💬 Still Need Help?
Reach out anytime to support@getnailhero.com — our support team is available 7 days a week and always happy to help!