Privacy Policy

Privacy Policy

Effective Date: 05/05/2025

Thank you for visiting NailHero™. Your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.getnailhero.com (the “Site”).

By using our Site, you agree to the terms outlined below. If you do not agree, please do not use our services.

1. Information We Collect

a. Personal Information

We collect personal information you voluntarily provide when you:

  • Place an order

  • Subscribe to our newsletter

  • Contact customer service

  • Enter a giveaway or promotion

This may include:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (via secure third-party processors)

b. Automatically Collected Information

When you browse our site, we automatically collect:

  • IP address

  • Device type and browser

  • Pages visited and time spent

  • Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your order

  • Communicate shipping updates

  • Send customer support responses

  • Improve website performance and experience

  • Prevent fraud and ensure account security

  • Send promotional emails (you can unsubscribe anytime)

3. Sharing Your Information

We never sell your data. However, we may share information with trusted third parties for the following purposes:

  • Payment processing (e.g. Shopify Payments, PayPal)

  • Order fulfillment (e.g. shipping carriers)

  • Email marketing services (e.g. Klaviyo)

  • Analytics platforms (e.g. Google Analytics, Meta)

All third parties we work with are required to safeguard your information.

4. Your Rights

Depending on your location, you may have rights under data privacy laws such as:

  • Access: You may request to see what data we have on file.

  • Correction: You may ask us to correct inaccurate information.

  • Deletion: You may request we delete your data.

  • Opt-Out: You may unsubscribe from marketing emails at any time.

To exercise any of these rights, contact us at: support@getnailhero.com

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Personalize your experience

  • Track marketing campaigns

You can control cookies through your browser settings.

7. Security

We take data security seriously and use industry-standard security protocols (SSL encryption, PCI compliance) to protect your personal information.

8. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or regulations. You’ll find the latest version always at this page.

10. Contact Us

For questions or concerns about this policy, please contact:

NailHero™ Customer Support
Email: support@getnailhero.com